Terms of Service

1. Eligibility & Account Registration

You must be at least 16 years old to use Clustova. By registering, you represent that all information you provide is accurate and that you have the authority to enter into these Terms.

You are responsible for:

• Keeping your login credentials confidential
• All activity that occurs under your account
• Notifying us immediately of any unauthorized access at info@clustova.com

Each account is for one individual or business entity. Sharing accounts across multiple unrelated users or reselling access is prohibited.

2. Description of Services

Clustova provides an AI-powered content generation platform that includes SERP analysis, AI-written content generation, content humanization, keyword research, and direct publishing to connected platforms (WordPress, Shopify, Webflow). We also provide a WordPress plugin, a Model Context Protocol (MCP) server.

We reserve the right to modify, suspend, or discontinue any feature or aspect of the Services at any time with reasonable notice where practicable.

3. Subscription Plans & Payments

3.1 Plans

Clustova offers subscription plans with monthly word allocations. Plan details, including pricing and word limits, are set out on our Pricing page and may change from time to time. We will give you at least 30 days' notice of any price increases.

3.2 Billing

• Subscriptions are billed monthly or annually in advance via Stripe
• Annual plans are billed as a single upfront payment
• All prices are in USD and exclusive of any applicable taxes
• You are responsible for any applicable VAT, GST, or sales tax

3.3 Word Allocations

• Monthly words are refreshed at the start of each billing period and do not carry over
• Top-up balance words never expire and roll over each month
• Words are deducted based on the actual words generated, not the requested target

3.4 Refunds & Cancellations

• You may cancel your subscription at any time, cancellation takes effect at the end of the current billing period
• Used words and completed content generation jobs are non-refundable
• If a technical error on our side causes a generation to fail and consume words, contact support and we will review your case and issue a word credit where appropriate
• Annual plan refunds within 14 days of initial purchase may be requested if you have used fewer than 10% of your annual word allocation

3.5 Failed Payments

If a payment fails, we will retry it and notify you by email. If payment remains outstanding for 2 days, your account may be downgraded to the Free plan until payment is resolved.

4. Acceptable Use

You agree not to use our Services to:

• Generate content that is illegal, defamatory, harassing, or incites violence or discrimination
• Create spam, mass unsolicited content, or content designed to manipulate search rankings in a way that violates search engine guidelines
• Infringe the intellectual property, privacy, or other rights of any third party
• Impersonate any person, organisation, or entity
• Distribute malware, phishing pages, or other malicious content
• Scrape, reverse-engineer, or extract data from Clustova beyond normal API use
• Attempt to gain unauthorised access to any system, account, or data
• Resell or sublicense access to the Services without written permission
• Use the Services in any way that violates applicable laws or regulations

We reserve the right to suspend or terminate accounts that violate these rules, with or without prior notice depending on the severity of the violation.

5. Intellectual Property

5.1 Content You Generate

Subject to your compliance with these Terms, you own the output content generated through your account. We do not claim ownership of articles, descriptions, or other content Clustova creates on your behalf.

You acknowledge that AI-generated content may not always be eligible for copyright protection under applicable law, and that it is your responsibility to verify the originality and legality of published content in your jurisdiction.

5.2 Clustova IP

The Clustova platform, software, prompts, brand, and documentation are owned by us and protected by intellectual property law. You may not copy, modify, distribute, or reverse-engineer any part of our platform.

5.3 Feedback

If you submit feedback, suggestions, or ideas about our Services, you grant us a perpetual, royalty-free licence to use them without restriction or compensation.

6. Third-Party Services & Integrations

Clustova integrates with third-party services including WordPress, Shopify, Webflow, Stripe, and multiple AI providers. Your use of these integrations is also governed by their respective terms and privacy policies. We are not responsible for any third-party service's availability, actions, or failures.

When you connect a third-party site (e.g., WordPress), you authorise Clustova to publish content to that site on your behalf using the credentials you provide.

7. Service Availability

We aim to maintain high availability of the platform but do not guarantee uninterrupted service. Scheduled maintenance, infrastructure incidents, or third-party AI provider outages may cause temporary unavailability. We are not liable for losses caused by downtime unless they result from our gross negligence or wilful misconduct.

8. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that AI-generated content is accurate, complete, original, or fit for any particular purpose. You are solely responsible for reviewing and editing content before publishing it.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Clustova and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Services.

10. Indemnification

You agree to indemnify, defend, and hold harmless Clustova and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Services, your violation of these Terms, or your infringement of any third-party rights.

11. Account Termination

You may delete your account at any time from Settings → Delete Account. Account deletion is permanent and irreversible; all associated data is deleted within 30 days (except billing records retained for legal purposes).

We may suspend or terminate your account immediately if you violate Section 4 (Acceptable Use), if your payment fails and is not resolved within the grace period, or if we are required to do so by law. We will provide notice where reasonably practicable.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least 5 days before they take effect by email or in-app notice. Your continued use after the effective date constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, contact us at:

• Email: info@clustova.com
• Support: info@clustova.com